RollCycling Support & Troubleshooting

Need help accessing the championship, supporter verification, gameplay stages, or technical issues? This page explains the most common situations and how to solve them.

Championship Access Issues

If your championship access does not unlock:

Use the SAME email used during Stripe payment.
Wait a few seconds after payment confirmation.
Verify there are no typing mistakes in your email.
Check your Stripe payment receipt.
Supporter access expires after the selected support period.

Payment Completed But Access Not Active

Refresh the page.
Reopen RollCycling.
Verify your supporter email again.
If the issue continues, contact support.

Stripe Payment Failed

Insufficient funds.
Temporary bank restriction.
Card verification failure.
Temporary Stripe service interruption.
Retry again later.

Game Not Loading

Refresh your browser.
Desktop or laptop recommended.
Some mobile devices may have limited compatibility.
Clear browser cache if needed.

Championship Stage Flow

The championship can follow two official routes:

Queen Stage → Criterium → Time Trial
Criterium → Queen Stage → Time Trial

After all three stages are completed, the final championship classification appears automatically.

Reset Championship

Use the Reset button inside the results panel to clear the current championship and begin a new competition.

Supported Devices

Desktop computers
Laptops
Tablets

Some phones may experience limited gameplay compatibility.

Known Limitations

Some animations may behave differently on older browsers.
Replay systems are experimental.
Championship continuation requires active supporter access.
Internet connection is recommended for supporter verification.

Contact Support

If you continue experiencing problems, please contact RollCycling support.

Open Support Form

Legal Notice

RollCycling is an independent project currently under active development. Gameplay systems, visuals, supporter features, and championship mechanics may evolve over time.